Dalab Go ("we", "our", or "us") operates the Dalab Go mobile application — a multi-service platform connecting clients with drivers, stores, housing, donation projects, and books across Somalia. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
Information you provide:
- Full name, phone number and email address
- Profile photo and government-issued ID (for verification)
- Vehicle details — for drivers (plate number, color, model)
- Payment information (EVC Plus number or card details)
- Ride ratings and feedback
Information collected automatically:
- GPS location — to match clients with nearby drivers
- Device type and operating system
- Ride history and app usage
- Push notification token (Firebase)
2. Identity Verification Photos (ID & Face Data)
When you register, we ask for a photo of your government-issued ID and a selfie photo. Because this involves face data, we want to be specific about exactly how it's handled:
- Purpose: these two photos are compared to verify that the person registering matches the ID provided — a one-time identity check used to keep Dalab Go's drivers and clients safe and to prevent fraudulent accounts.
- Processing: this comparison is performed by a face-matching system that Dalab Go operates entirely on its own servers. Your photos are never sent to, processed by, or shared with any third-party company or external service.
- Storage: both photos are stored securely and are only ever visible to authorised Dalab Go staff reviewing your application.
- Retention & deletion: your ID and selfie photos are kept only for as long as your account exists. If you delete your account — available at any time in the app under Settings > Delete Account — both photos are permanently deleted from our servers immediately, as part of that same action. This happens automatically, not on request or delay.
- Your choice: you can delete your account and these photos at any time directly within the app, without needing to contact support.
3. How We Use Your Information
- To create and manage your account
- To match clients with nearby drivers in real time
- To process payments and manage subscriptions
- To send ride status and app notifications
- To verify identities for safety — see Section 2
- To improve our services
- To respond to support requests
- To comply with legal obligations
4. Location Data
- Location is required while using the App for ride matching
- Client location is shared with their assigned driver during an active ride
- Driver location is shared with the client during an active ride
- We do not collect location data in the background when the App is closed
5. How We Share Your Information
We do not sell your personal data. We share it only with:
- Drivers/Clients — name, phone and location during an active ride
- WaafiPay — to process EVC Plus payments
- Premier Bank PPG — to process Visa/Mastercard payments
- Firebase (Google) — for push notifications
- Authorities — if required by law
Your ID and selfie photos specifically are never shared with any third party, including the payment and notification providers listed above — see Section 2.
6. Data Security
- HTTPS encryption for all data in transit
- Passwords are hashed — never stored in plain text
- JWT-based authentication for all API access
- Restricted database access
7. Children's Privacy
The Dalab Go App is not intended for users under 18 years of age. We do not knowingly collect information from minors.
8. Your Rights & Account Deletion
- Access or correct your personal information
- Delete your account and personal data at any time, directly in the app — go to Settings > Delete Account. This is immediate and permanent: your name, phone, email, and ID/selfie photos are permanently removed and your account can never be logged into again. No need to contact support.
- Withdraw location permission via device settings
- Opt out of push notifications via device settings
Order, ride, and booking history may be retained in anonymised form after account deletion for accounting and legal compliance purposes, but is no longer linked to your identity once your account is deleted.
9. Changes to This Policy
We may update this policy from time to time. We will notify you by posting the updated policy here and updating the date above.
10. Contact Us